FREQUENTLY ASKED QUESTIONS

what are your policies regarding covid-19 and proof of vaccination?

All information regarding COVID-19 can be found at http://www.perplexity.ca/covidinfo.

CAN WE COME WITHOUT AN APPOINTMENT?

Walk-ins are welcome, but in order to guarantee availability of the room(s) you would like to try out, we recommend booking your escape room in advance.

HOW MANY PLAYERS ARE NEEDED TO PLAY AN ESCAPE GAME?

Each room has a recommended and optimal number of players, in addition to a required minimum to book. Please see the ROOMS page for the recommendations or call us to find out which room might be best for your team.

CAN WE STILL PARTICIPATE WITH LESS THAN THE RECOMMENDED NUMBER OF PLAYERS?

While we suggest sticking to the recommended number of players for each room, you may participate with fewer players provided it meets the minimum number of players for that room. For safety reasons, the recommended maximum number of players must be adhered to.

WHAT IS THE MINIMUM AGE FOR PARTICIPATING?

The minimum age to participate is 10, and players under the age of 16 must attend with an adult (to sign off on our participation waivers).

CAN I CHANGE OR CANCEL MY RESERVATION?

You can change your reservation up to 24 hours before your scheduled time. You can cancel your reservation up to 48 hours before your scheduled time for a full refund of your deposit. For cancellations with less than 48 hours notice, your deposit will not be refunded.

how much does it cost per person?

For our 60 minute games we charge $28.00 (taxes included) per person. For our 75 minute game, The Last Laugh, we charge $30.00 (taxes included) per person.

More details can be found at our 'RATES' page or by clicking HERE.

CAN I BRING MY CELL PHONE INTO THE ESCAPE ROOM?

Electronic devices (cell phones, tablets, cameras, etc.) are not permitted inside the escape rooms. We have lockers available to secure your belongings.

WHAT IF I HAVE TO GO TO THE BATHROOM/NEED TO LEAVE AFTER STARTING THE ESCAPE ROOM?

If you need to leave the room once play has started, you are able to do so. However, please note, if you exit before your time is up without completing the mission, this would be considered a failed mission and the game is over. Unfortunately, we cannot issue a refund for failed missions. Please ensure participants visit the restrooms before starting game play as necessary as any bathroom breaks taken after the timer has started will end your game.

WHAT HAPPENS IF WE GET STUCK ON A PUZZLE?

If you get stumped, there will always be a way to contact your Game Master for help or clarification. There's no limit on the number of clues you can ask for, BUT in order to qualify for our leaderboard, you'll want to use 2 clues or less!

Can I bring food and drinks in the room?

Unfortunately we do not permit food and drinks in our room. This is to prevent any water damage or excessive clean-up for the room in case of any accidents.

How can I book a room?

You can book a room by using our simple online booking tool by clicking HERE or visiting us in person at our Brampton location OR our Mississauga location.